Atento Strengthens Sustainability Strategy, Earns Higher CDP Rating
MADRID, April 11, 2025 – Atento Luxco 1 (“Atento” or “the Company”), a global leader in customer relationship management and business transformation outsourcing (CRM/BTO), has advanced its sustainability efforts and achieved an improved rating in the Carbon Disclosure Project (CDP) evaluation. The organization awarded Atento a “B” certification in environmental and water management, recognizing the company’s steady progress in climate initiatives, energy efficiency, and environmental stewardship.
The new rating reflects Atento’s ongoing dedication to reducing its environmental footprint by optimizing resource use and introducing innovative sustainability strategies across its operations.
Recognized Environmental Performance
CDP, a globally respected nonprofit dedicated to environmental reporting and transparency, commended Atento’s initiatives in two key areas:
Climate Action:
Atento earned a place in CDP’s “Management” band for climate efforts, highlighting effective implementation of sustainable practices. The company stood out for its:
*Energy Strategy – recognized for efficient energy use and optimization.
*Emission Reductions – with a 32.6% decrease in carbon emissions since 2020.
*Low-Carbon Products – commitment to sustainable service offerings.
Atento’s significant progress in reducing emissions earned it an “A” rating in this subcategory.
Water Stewardship:
CDP also acknowledged Atento’s strong performance in:
*Governance – establishing structured water management protocols.
*Environmental Policies – emphasizing sustainable water use.
*Pollution Control – implementing effective water pollution management strategies.
A Strategic Approach to Sustainability
“Sustainability is not just a responsibility but a core pillar of our strategic vision,” said Pablo Sánchez, ESG Director and CMO at Atento. “Our Infrastructure team remains focused on improving environmental practices to ensure our growth benefits both the planet and the communities we serve.”
CDP manages the largest environmental database in the world and assesses organizations based on transparency, risk management, and adoption of best practices in sustainability. In 2024 alone, over 24,800 organizations disclosed their environmental performance through CDP—a reflection of increasing global accountability and action toward a zero-emission economy.
Looking Ahead
Atento continues to integrate cutting-edge solutions and responsible business practices as part of its broader Environmental, Social, and Governance (ESG) strategy. These initiatives are detailed in the company’s latest ESG report, which outlines its commitment to sustainability, innovation, and positive social impact.
