easyJet partners with SignLive to help deaf and hard of hearing customers
easyJet has partnered with interpreting service SignLive enabling deaf and hard of hearing customers to communicate using British Sign Language (BSL).
The new free-to-use service will help remove barriers to communication for deaf and hard of hearing customers by offering the option of easily connecting via video with a certified BSL interpreter, who can provide two-way translation, and enabling a real-time conversation with easyJet’s dedicated Assistance Team.
As part of the partnership, SignLive will provide easyJet customers access to their dedicated team of fully-qualified BSL interpreters who will be available to assist deaf and hard of hearing customers with a range of travel-related needs. This includes booking flights, making changes to existing bookings and resolving any travel-related queries pre and post booking.
To use the service, customers are able to register with SignLive via their app. Users will then be able to select easyJet in the Community Directory and simply press “call” to connect. The service is available seven days a week, between 8am-8pm.
BSL is used by over of 151,000 individuals in the UK, among them 87,000 deaf people for whom it is their preferred language.
Wallis Harvey, easyJet’s Accessibility Specialist, said:
“We are incredibly proud to become a partner of SignLive. This is one of the many steps we are taking as part of our ongoing commitment to make travel easy and accessible for everyone, by ensuring all our customers can communicate with us in the different ways that suit them best and access any support they may need from our dedicated team.”
Lotz, SignLive’s Director of Customer Success, said:
“We are delighted to partner with easyJet to further enhance accessibility for the Deaf and hard of hearing community. At SignLive, we believe that communication should never be a barrier, and our service is designed to ensure that every customer can access support when they need it most.
“Our collaboration with easyJet is a significant step forward in making air travel more inclusive, and we look forward to expanding this essential service to benefit even more passengers in the future.”
This latest partnership follows easyJet’s announcement last month that it had become an official member of the Hidden Disabilities Sunflower network.
easyJet’s Assisted Travel Advisory Board (EATAB), chaired by Lord David Blunkett, was established in 2012. It provides independent advice from industry experts to support easyJet’s mission of making travel accessible for all, from the moment a passenger books to when they complete their journey, in partnership with airports and their assistance providers.
This is part of easyJet’s ongoing commitment to providing a range of assistance options available to support passengers with disabilities. easyJet’s crew members receive ongoing training on how to support customers who require additional assistance when they fly.
-BreakingTravelNews
