Teleperformance, CACE 5-Star Telecommunications Customer Service Center Certification
BEIJING, Dec. 25, 2024 /PRNewswire=연합뉴스/ — Teleperformance (TP) [ https://www.teleperformance.com/ ], a leading global digital business services company, announced today that TP China has been certified as a 5-Star Telecommunications Customer Service Center by the China Association of Communications Enterprises (CACE). TP is the first non-state-owned private enterprise to receive recognition for sound business practices in the customer experience management (CXM) industry.
The China Telecommunications Enterprises Association is under the guidance and supervision of the Ministry of Industry and Information Technology and the Ministry of Civil Affairs of the People’s Republic of China . The association is responsible for assisting government authorities in formulating, systematically promoting and implementing national and industry standards and relevant group standards for the information and communications industry.
In China, TP provides customer management, operational consulting and digital operations services. It operates according to industry standards combined with TP Group’s global integrated service standards and management specifications.
This is not the first time TP has received official recognition in China. In addition to being certified as a “Great Place to Work 2024”*, the company was recently honored as one of the “2024 Best Workplaces™ in Greater China .”
Last year, the company was named to the Beijing Municipal Government’s “2023 Healthy Enterprise” list, recognizing its commitment to workplace wellness and safety. In China, TP employs approximately 10,000 people across 12 sites in Beijing, Shanghai, Xi’an, Wuxi, Changzhou, Shenzhen, Chongqing, Dalian, Nanning, Xinxiang, Guangzhou and Foshan.
Introducing the Teleperformance Group
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP) is a global leader in digital business services, committed to delivering the world’s largest brands and their customers with enhanced customer service that is simpler, faster, more secure and powered by cutting-edge technology that brings human empathy.
Teleperformance’s comprehensive portfolio of artificial intelligence (AI)-based services ranges from front-office customer care to back-office functions, including operational consulting and high-value digital transformation services. Teleperformance also offers a range of professional services, including collections, interpretation and localization, visa and consular services, and recruitment process outsourcing services.
The Group’s local offices and multilingual, passionate teams of experts and advisors in over 100 countries are instrumental in supporting communities, customers and the environment. Teleperformance achieved net income of €602 million on consolidated revenues of €8.345 billion (US$9 billion) in 2023.
Teleperformance shares are traded on the Euronext Paris market, in Block A, and offer delayed settlement services. The shares are currently included in the CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders indices.
In the area of corporate social responsibility, the shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 Index since 2015, the MSCI Europe ESG Leaders Index since 2019, the FTSE4Good Index since 2018 and the S&P Global 1200 ESG Index since 2017.
