TNB Strengthens Ethical Supply Chain with Grievance Procedure

KUALA LUMPUR: Tenaga Nasional Berhad (TNB) has reaffirmed its commitment to integrity and accountability by introducing a structured Procurement & Supply Chain (P&SC) Grievance Procedure, aimed at fostering a transparent and responsible supply chain.

The grievance framework, aligned with TNB’s Sustainable Procurement Code of Conduct, Labour Rights Policy, and Code of Business Ethics, provides a formal channel for employees, vendors, and the public to report any unethical practices. These include issues such as bribery, fraud, corruption, unfair labour practices, harassment, discrimination, and health, safety, or environmental concerns.

This initiative ensures grievances are handled ethically, fairly, and efficiently, reinforcing TNB’s role as a responsible corporate leader.

Clear and Accessible Reporting
The procedure features a dedicated grievance channel, enabling confidential reporting while safeguarding the anonymity of those who come forward. Detailed guidelines for submitting concerns are readily available on TNB’s official website, making the process simple and transparent.

A Grievance Committee, backed by the Board Integrity Committee (BIC), oversees the procedure to ensure fair evaluations and resolutions. The involvement of experts from diverse backgrounds further strengthens accountability and governance.

Core Values Drive the Process
The P&SC Grievance Procedure reflects TNB’s core values:
• Integrity: Issues are addressed transparently and ethically.
• Professionalism: Complaints are handled with respect and expertise.
• Forward Thinking: Feedback leads to continuous improvement.
• Collaboration: Open dialogue with vendors and stakeholders.
• Customer Focus: Prioritizing concerns for fair outcomes.
• Mindfulness: Promoting inclusivity and ensuring all voices are heard.
By embedding these principles, TNB creates a culture where concerns can be raised without fear, empowering stakeholders and vendors to work together in resolving issues responsibly.

Supporting Vendors for Continuous Improvement
In addition to addressing grievances, TNB is actively engaging vendors to promote best practices. Through training sessions and open communication, the utility giant aims to equip its partners with the tools and knowledge to meet high ethical and operational standards.

TNB views the grievance procedure as a critical step toward strengthening its supply chain, ensuring it operates sustainably and ethically. “This system is not just about addressing concerns—it’s about building trust, improving accountability, and fostering a culture of continuous progress,” the company stated.

For further details, stakeholders can access the full grievance procedure via TNB’s official website: TNB Grievance Procedure.

-AsiaNewsToday